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            SERVICE
        
    
          

          






          
        
          
        
          
            Provide you with a full range of<br>product support, consulting and training services
        
          
        
          
            
          Provide you with a full range of
          product support, consulting and training services
          
            
          
                In addition to the one-year basic service guarantee when you purchase a new instrument, we also provide solutions for instrument maintenance, repair and acceptance. From laboratory installation planning to on-site installation and commissioning, we are always committed to meeting and exceeding your needs. During the validity period of the instrument service plan, if the sequencing quality of the sequencing reagents declines, we also provide reagent replacement services.            
          
        
          
    
          
    
          


          
    
          
                
          
            
          GeneSense Consulting Services
          
            
          
                Through GeneSense consulting services, we offer a suite of services including workflow, implementation, and bioinformatics consulting to accelerate laboratory startup and maximize next-generation sequencing (NGS) productivity. Our expertise spans genomics applications, IT/networks, data management and bioinformatics, and our global network ensures you get the answers you need.            
          
            
        
          
                
          
            
          GeneSense Acceptance Services
          
            
          
                To ensure that each GeneSense sequencing system meets quality standards, we provide Installation Qualification (IQ), Operational Qualification (OQ) and Performance Qualification 
          
(PQ) services to test, verify and operate the system. These services are performed on-site by certified engineers and generate auditable reports. The GeneSense technical support team is dedicated to providing laboratories with solutions that comply with various standards and regulatory requirements.            
          
            
        
          
            
          

          


          
    
          
                
          
            
          Training
          
            
          
                
          
                    You can choose to receive hands-on training with GeneSense's expert instructors or take online courses on your own time.                
          
            
          
            
        
          
                
          
            
          Instrument services
          
            
          
                
          
                    Many laboratories appreciate our fast and reliable on-site service, which comes with no hidden or additional costs. You can choose a service plan that suits your needs.                
          
            
          
            
        
          
                
          
            
          Service on demand
          
            
          
                
          
                    We also provide necessary service and support for instruments not covered by a warranty or service contract. You can choose the services you want.                
          
            
          
            
        
          
            
          

          










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